Phoenix Billing Solutions Privacy Policy Effective Date: 09-18-2024

This Privacy Policy describes how Phoenix Billing Solutions (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website [PhoenixBillingSolutions.com](https://www.phoenixbillingsolutions.com) (the “Site”).

By accessing or using our Site, you consent to this Privacy Policy’s collection and use of your information. If you disagree with the terms of this policy, please discontinue using the Site.

1. Information We Collect

We collect various types of information to provide and improve our services.

a. Personal Information
When you interact with our Site, we may ask you to provide certain personally identifiable information (“Personal Information”), including but not limited to:
– Full name
– Email address
– Phone number
– Mailing address
– Payment information (if applicable)

This Personal Information is used to communicate with you, process transactions, and provide customer service.

b. Non-Personal Information
We also collect information automatically as you navigate our Site. This may include:
– IP address
– Browser type and version
– The pages you visit on our Site
– Time spent on those pages
– Referring/exit pages

This information helps us analyze site performance and improve the user experience.

## 2. How We Use Your Information

We may use the information we collect for the following purposes:
– To provide and maintain our Site and services
– To process transactions and manage your account
– To respond to inquiries, customer service requests, and support
– To send you updates, newsletters, or promotional materials (with your explicit consent)
– To monitor and analyze the usage of our Site to improve its performance
– To comply with legal obligations or protect our legal rights

3. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a more extended retention period is required or permitted by law. The criteria used to determine our retention periods include:
– The length of time we have an ongoing relationship with you
– Whether there is a legal obligation to which we are subject
– Whether retention is advisable in light of our legal position (such as regarding applicable statutes of limitations, litigation, or regulatory investigations)

4. Sharing and Disclosure of Information

We will not sell, trade, or rent your Personal Information to third parties. However, we may disclose your information in the following situations:
With Service Providers: We may share your information with third-party service providers who assist in operating our Site or providing services, provided they adhere to confidentiality and security requirements.

For Legal Reasons: We may disclose your information if required by law or to respond to valid legal processes such as a subpoena, court order, or regulatory request.

Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

5. International Data Transfers

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to the United States and process it there.

6. Security of Your Information

We take the security of your Personal Information seriously and implement appropriate technical and organizational measures to protect your data. These measures include:
– Encryption of data in transit and at rest
– Regular security assessments and penetration testing
– Access controls and authentication procedures
– Employee training on data protection and security

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your Personal Information, including:
– The right to access the information we hold about you
– The right to correct or update inaccurate or incomplete information
– The right to request the deletion of your Personal Information
– The right to restrict or object to processing of your Personal Information
– The right to data portability
– The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section.

8. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our Site and collect certain information. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

For more detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy [Insert link to Cookie Policy].

10. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Automated Decision Making

We do not use automated decision-making or profiling techniques that produce legal effects or similarly significant effects on you. If we introduce such practices in the future, we will update this Privacy Policy and seek your consent where required by applicable law.

12. Data Breach Notification

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with the updated effective date. We will also notify you via email and/or a prominent notice on our Site before the change becomes effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

14. Compliance with Regulations

We are committed to complying with applicable data protection regulations, including the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for California residents. If you are a resident of these jurisdictions, you may have additional rights under these regulations.

15. Marketing Communications

We may send you marketing communications with your explicit consent. You can opt-out of receiving marketing communications from us at any time by:
– Following the unsubscribe instructions provided in any marketing email we send
– Contacting us using the information provided in the “Contact Us” section

16. Updating Your Personal Information

You can review, update, or delete your Personal Information by contacting us using the information provided in the “Contact Us” section. We will respond to your request within a reasonable timeframe.